Refund policy
🔄 Return & Refund Policy – CrazyCart4u
At CrazyCart4u, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.
✅ Return Eligibility
To be eligible for a return:
The item must be unused, unworn, and in its original condition.
It must be returned with original packaging, tags, and accessories.
Proof of purchase (order ID or receipt) is required.
⏱️ Return Timeframe
You can request a return within 7 DAYS of receiving your order.
Return requests made after this period may not be accepted.
💰 Refund Process
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 24-48 hours. In the case of Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
🔁 Exchange Policy
We offer exchanges for items that are defective or damaged or if you received the wrong product.
Exchanges are subject to product availability.
📦 Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within [7 DAYS] of delivery.
Share clear photos/videos of the issue for quick resolution.
We will arrange a replacement or full refund at no extra cost.
❌ Non-Returnable Items
The following items are not eligible for return:
Personal care or hygiene products (if opened/used).
Items marked as “Final Sale” or "Non-Returnable."
Perishable goods or customized products (if applicable).
🚚 Return Shipping Costs
If the return is due to our error (wrong/damaged product), we will cover the return shipping cost.
For all other returns, the customer may be responsible for return shipping charges.
🤝 Our Promise
We believe in fair policies, honest service, and complete customer satisfaction. Your trust matters to us, and we strive to make every shopping experience smooth and reliable.